Questions and Answers - All the Usual Stuff
1. How will I know whether I can use the
equipment purchased without expert training?
The products sold here are designed for the consumer
market and, in general, will not require unusual
skills or knowledge to operate. There will be an
instruction manual (in English) provided, and in
some cases, an optical disk with software and
manuals included in the package.
2. I have a problem with my telescope, what do
Drop us an email at 2consult @
thunderscopes.com giving the product name
(and product code if possible). Describe the problem
or issue as briefly as you can. We will do our best
to identify whether it is a warranty issue or simply
a matter of improper usage. If it is a warranty
issue, we will provide clear instructions on how to
go about with a warranty claim.
In the case of a problem arising from improper
usage, we will try to help the user to follow the
correct procedure to solve the problem. However, we
are not obliged to provide training or assistance
via email or otherwise for any equipment. Please
patiently read the manual and instructions provided
with the product carefully to optimise your
enjoyment of the product.
3. I can get a better price elsewhere
The prices offered in our store are a reflection of
the fact that we only sell genuine products which
are imported through authorised channels and where
full government/customs taxes have been paid for. In
these days where online trades are common, it is not
surprising that you may be offered lower prices for
items which are imported through parallel but
unauthorised channels, and under-declared while
clearing customs checks.
Also since they are not authorised, you will not
enjoy the proper manufacturers' warranty (even if
promised 100% by the seller) and will almost
certainly face a situation where the seller will
have to send any faulty product to `somewhere'
overseas, with costly overseas RMA transit charges
to the buyer, and a lengthy repair wait.
The products sold through us are through an official
distributor, and the original manufacturers do not
recognise or provide any so-called `international'
warranties. Therefore, if an alternative seller
claims they can also offer any product listed in our
store, and states it is protected by `International'
warranty, it is definitely an unauthorised `grey'
import. It is up to you to decide if you want to
take the risk of purchasing a product obtained
without original warranty, and which may have been
refurbished (ie. not brand NEW) in another part of
4. Where can I get additional accessories
for the product I have purchased?
Drop us an email about your interest to:
2consult @ thunderscopes.com
We usually will not list any accessories in our
store unless we feel that they are absolutely
necessary and highly recommended for the products
do not sell `everything under the sun'.
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thunderscopes.com or Celestron LLC where applicable.